pohon Casino & Sportsbook Terms
At pohon, we operate a sportsbook and casino platform serving members across supported jurisdictions. These terms outline the rules that govern your account, your use of our services, and your engagement with our games, markets, and payment systems. By accessing pohon, you agree to be bound by these terms, our privacy policy, and any updates we publish from time to time.
We designed these terms to be clear and direct. They cover account creation and verification, deposits and withdrawals, bonus conditions, dispute resolution, and our liability limits. Our commitment is to operate transparently — you'll understand what we require from you, what you can expect from us, and how we handle disputes or account issues.
This page is your reference. If you have questions about any of our policies, our support team is available during business hours via live chat or email.
Account Opening and Eligibility
To create an account on pohon, you must be of legal age in your jurisdiction and have the authority to enter into legally binding contracts. We do not knowingly permit access to individuals under the age specified by local law in their region. During account creation, you provide us with your name, email address, phone number, and date of birth. You are responsible for ensuring that all information is accurate and current.
We reserve the right to verify your identity at any time, including before your first withdrawal. This verification is a standard compliance requirement. You'll provide us with a government-issued ID — national ID card, passport, or similar document — and optionally a proof-of-address document such as a utility bill or bank statement. Our verification team processes submissions during business hours. Verification typically completes within a few hours; during peak periods or after holidays such as Idul Fitri or Idul Adha, processing may take longer.
If we discover that information in your account is false or incomplete, we may suspend or close your account, and any funds in your account may be withheld pending investigation. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Account key points
- You must be of legal age and have the authority to enter into contracts
- All account information must be accurate and up to date
- We may verify your identity before your first withdrawal
- You are responsible for keeping your login credentials secure
- False or incomplete information may result in account suspension
Deposits, Withdrawals, and Our Payment Infrastructure
We support ten payment methods across Indonesia: six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet) and four bank virtual-account options (mobile banking, local payment, online payment, and e-wallet). We do not charge deposit fees on any method; however, your e-wallet provider or bank may apply their own transfer charges. You are responsible for checking with your payment provider about applicable fees.
When you deposit via e-wallet, funds typically appear in your pohon account within seconds. When you deposit via bank virtual account, we provide you with a unique virtual-account number; you initiate a transfer from your personal bank account to this number, and our system credits your pohon balance once the transfer clears — typically within one to two hours during banking hours. Bank processing delays may occur; we do not control these timelines.
Withdrawals return your funds to the same payment method you used to deposit. To request a withdrawal, you navigate to your account dashboard, confirm your identity via one-time password, and submit the request. Our team reviews all withdrawal requests during business hours for compliance and fraud indicators. E-wallet withdrawals typically settle within minutes of approval. Bank transfers may take several hours depending on inter-bank clearing windows and the time of day your request is processed. We do not guarantee specific withdrawal timelines; settlement times are determined by payment providers.
We reserve the right to refuse, cancel, or reverse any deposit or withdrawal request if we suspect fraud, money laundering, or violation of these terms. Any funds held pending investigation will not accrue interest or bonuses.
Games, Markets, and Settlement
On pohon, we offer slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football markets (Liga 1, Piala Indonesia, international fixtures), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and other games. Each game or market operates under specific rules, which we make available to you before you engage.
Slot games use certified random-number generators. Each spin outcome is independent; the platform does not adjust odds based on player history or external factors. Live-dealer games are broadcast from professional studios and settled according to the rules of each specific game. Sportsbook markets are settled according to official results from tournament organizers or data feeds.
All game and market outcomes are final once settled. We maintain records of all settlements and are available to discuss specific outcomes during business hours. If you believe a settlement was incorrect, you may lodge a dispute within fourteen days of the settlement. We will investigate and provide an explanation or correction if warranted.
Bonus Conditions
From time to time, we may offer bonuses or promotional credits to our members. Any bonus we offer is subject to specific conditions, which we communicate to you at the time the bonus is credited. These conditions typically include wagering requirements, eligible game categories, time limits for use, and restrictions on withdrawal before wagering requirements are met.
We reserve the right to cancel, modify, or withdraw any bonus offer at any time. Bonus funds that expire or are forfeited do not constitute a refund and are not subject to reversal. If we determine that you have engaged in fraudulent play or bonus abuse, we may void the bonus and any winnings derived from it, and we may close your account.
Disputes and Resolution
If you have a dispute regarding a transaction, settlement, or account matter, you agree to notify us within fourteen days of the event in question. Contact our support team via live chat during business hours, or send an email to our compliance team. We will investigate your dispute and respond with our findings and any resolution within a reasonable timeframe — typically within seven business days of receipt.
If you are not satisfied with our resolution, you may escalate your complaint to our senior compliance officer. We will provide you with contact details and a process for escalation. Our goal is to resolve disputes fairly and promptly.
Prohibited Activities
You agree not to engage in any of the following on pohon: fraudulent account creation or use of false identity, collusion with other users, abuse of system vulnerabilities, use of automated software or bots, money laundering, or any activity that violates local law in your jurisdiction. We monitor all accounts for suspicious activity and may suspend or close accounts that violate these prohibitions. We may also report suspicious activity to relevant authorities as required by law.
Service Availability and Jurisdiction Notice
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of pohon comply with the laws of their own jurisdiction. We are not responsible for users' violations of local law.
These terms and our relationship with you are governed by applicable law in the jurisdiction where we operate. We exclude liability for indirect, incidental, or consequential damages, including loss of profits or opportunity. Our total liability to you, arising from any cause, shall not exceed the amount of funds in your account at the time of the claim.
Privacy and Data Protection
We collect personal data from you to comply with local financial and anti-money-laundering regulations, to operate our platform, and to provide customer support. This data includes your name, contact information, identity documents, and transaction history. We store this data securely using industry-standard encryption and do not share it with third parties outside our compliance and payment-processing teams. For a full explanation of how we handle your data, please refer to our privacy policy
Changes to These Terms
We may update these terms from time to time. We will notify you of material changes via email or by posting a notice on pohon. Your continued use of pohon following such changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account.
We review and update our terms regularly to reflect changes in our operations and applicable regulations. Your questions about these terms are always welcome during business hours.
Contact and Support
If you have questions about these terms or need clarification on any policy, our support team is available during business hours. You can reach us via live chat on the pohon platform, or by email to our compliance address. We maintain multilingual support to assist members from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions. Response times are typically within one business day during standard operating hours.
Legal and Jurisdiction Information
Service availability
Our services on pohon are available only where applicable local law permits. We do not make any representation that our services are legal in any specific jurisdiction, nor do we encourage or facilitate access where online wagering is prohibited. Users accessing pohon from any location do so at their own risk and responsibility. We maintain geographic restrictions and age-verification systems to the extent permitted by our technical capabilities and applicable law. However, we acknowledge that these systems are not foolproof, and we do not warrant that minors or residents of prohibited jurisdictions are unable to access our platform. If you are in a jurisdiction where our services are not permitted, you should not access pohon. We reserve the right to suspend or terminate access from any region at any time, with or without notice, if we determine that regulatory compliance or legal risk warrants such action. Our decision to permit access from a particular region does not constitute a representation that such access is compliant with local law — that determination is your responsibility.
Account eligibility
To create and maintain an account on pohon, you must satisfy the eligibility criteria set by your own jurisdiction's applicable law. In most jurisdictions, this means you must be of the age of majority — typically eighteen years or older — and you must have the legal capacity to enter into binding contracts. You are solely responsible for determining whether you meet these criteria. We do not verify age beyond requesting a birth date during account creation. We use this information to screen against known sanctions lists and to comply with know-your-customer regulations, but we do not conduct independent age verification. If we subsequently discover that you are ineligible to access our services, we may close your account, void any transactions, and remit any funds to you or to relevant authorities as required by law. We do not offer account controls, account preferences, or other responsible-play features as standard account functions. However, if you wish to request account closure or voluntary restrictions, you may contact our support team, and we will endeavor to accommodate your request subject to applicable law.
Local-law responsibility
You acknowledge that you are solely responsible for determining whether your access and use of pohon comply with the laws, regulations, and licensing requirements of your jurisdiction. pohon operates under its own regulatory framework in the jurisdictions where it is registered and licensed. We do not represent that our licensing or regulatory status in one jurisdiction extends to or authorizes our operation in any other jurisdiction. If your local law prohibits or restricts online wagering, your use of pohon may violate that law, and we are not responsible for any legal consequences you may face. You assume all legal and financial risk associated with your access and use of our platform. We exclude liability for any damages, fines, penalties, or legal costs you may incur as a result of accessing pohon in violation of local law. If you have questions about the legality of our services in your jurisdiction, you should consult with a local legal professional before accessing pohon.
Data and privacy scope
We collect and process personal data from you for the purposes of account administration, payment processing, regulatory compliance, and fraud prevention. This data includes your name, date of birth, national ID number or passport information, email address, phone number, payment account details, transaction history, and IP address. We also collect aggregate behavioral data about your use of pohon — which games you play, which markets you engage with, and your wagering patterns — to improve our platform and detect suspicious activity. Your personal data is stored securely on encrypted servers and is accessible only to pohon staff members and contractors who have a need to access it for legitimate business purposes. We do not sell your personal data to third parties. We may share your data with payment processors, identity-verification providers, and fraud-detection services as necessary to operate our platform. We may also be required to disclose your data to government agencies, law-enforcement bodies, or regulatory authorities in response to legal process or if we reasonably believe such disclosure is necessary to comply with law or protect public safety. For a detailed explanation of our data practices, including your rights regarding your data, please see our privacy policyWe retain personal data for as long as necessary to fulfill the purposes for which it was collected, typically for a minimum of seven years to comply with anti-money-laundering regulations.
Contact for legal inquiries
If you have legal questions, compliance concerns, or wish to lodge a formal complaint, you may contact our legal and compliance team. Submit inquiries via email to the address specified on our legal notice page, or contact our support team via live chat to request escalation to the compliance office. We maintain English-language support and can provide assistance in other languages where available. Our compliance team typically responds to legal inquiries within five business days. For urgent matters or suspected violations of law, you may also contact your local regulatory authority or law-enforcement agency directly. We cooperate with law-enforcement investigations and regulatory inquiries as required by law. We do not impose any penalty or retaliation against users who report suspected legal violations to authorities or who exercise their rights under applicable law. If you are based in Jakarta, Surabaya, Bandung, or another major city and have location-specific compliance questions, our regional support teams are available to assist.