pohon SportsbookQRIS, e-wallet, mobile banking, local payment & online payment Virtual Account Banking

Service availability

We at pohon operate our platform only in jurisdictions where applicable local law permits online gaming and sports entertainment. Service availability is not universal; access depends on the user's location and the regulations governing that territory. We do not offer our services in jurisdictions where online wagering is prohibited by local statute. Users are responsible for verifying whether access to our platform is lawful in their own location before creating an account or depositing funds. Our terms of service outline the regions where we are licensed or authorized to operate. If you are uncertain about your jurisdiction's legal status, contact local gaming authorities or our support team for guidance. We reserve the right to restrict access to users from unsupported regions without prior notice.

Account eligibility

All accounts on pohon must be opened by individuals who meet the legal eligibility requirements of their home jurisdiction. Our standard policy requires account holders to be of legal age according to their local law — typically this is 18 years or older, though some jurisdictions may have higher thresholds. Account creation requires accurate personal identification, email verification, and completion of our Know Your Customer (KYC) process. KYC involves submitting a valid government-issued identity document (passport, national ID, or driver's license) and a live selfie for facial verification. This process protects both the platform and our users by ensuring account authenticity and preventing fraud. Accounts found to contain false information or belonging to underage individuals will be closed, and any associated funds may be forfeited. Users certify that they meet all legal requirements by opening an account.

Local-law responsibility

Users are solely responsible for verifying that their access to and use of pohon complies with the laws and regulations of their own jurisdiction. We at pohon do not provide legal advice, and our terms do not constitute legal counsel. It is the user's obligation to consult local gaming laws, tax obligations, and any other applicable statutes before opening an account or placing bets. Different regions have different rules regarding online betting, taxation of winnings, age restrictions, and data handling. Some countries permit online gaming only under specific licenses; others prohibit it entirely. We recommend that users in any uncertain jurisdiction seek clarification from their local gaming regulator or legal advisor. By accessing pohon, you acknowledge that you have independently verified that such access is lawful in your jurisdiction and that you assume all legal responsibility for your participation.

Data and privacy scope

We at pohon collect and process personal data in compliance with local data-protection laws and our published privacy policy. During account setup and KYC verification, we collect your full name, date of birth, government ID number, selfie photograph, email, and payment information. This data is used to verify your identity, prevent fraud, comply with anti-money-laundering regulations, and process deposits and withdrawals. Your data is stored securely using industry-standard encryption (SSL/TLS). We do not sell personal data to third parties without your explicit consent, except as required by law or to fulfill payment and anti-fraud obligations. Retention periods vary by data type — identity documents are retained for the duration of your account plus a compliance hold period, while transaction logs are retained according to local record-keeping requirements. You have the right to request access to your data or deletion, subject to legal holds. For full details, review our privacy policy at /privacy-policy/.

Contact for legal inquiries

Users with legal, compliance, or jurisdictional questions can reach our team via the contact channels listed on our website. Our support team responds to inquiries within 4–24 hours depending on complexity. For formal legal requests — including data deletion, regulatory inquiries, or disputes — email our legal team directly from the contact form. Document requests and official correspondence should include your account email, username, and a clear statement of your inquiry. Our legal team will acknowledge receipt and provide a response timeline. Some requests (such as data deletion under local data-protection laws) may require identity re-verification before processing. Users in regulated jurisdictions with local gaming authorities or ombudsmen may also file complaints through those channels; we cooperate fully with official regulatory inquiries.