pohon Casino & Sportsbook Data Care
This page describes what we collect when you use pohon and how we keep that data protected. We are committed to transparency about our data practices — what information we gather, how we use it, who can access it, and what rights you have over your data. Our approach balances compliance with financial regulations and your privacy expectations.
When you access pohon, you provide us with information in several ways: directly through your account creation and verification process, implicitly through your use of our platform (such as your IP address and gameplay patterns), and through third-party processors who handle payments and identity verification. We treat all of this data as sensitive and store it securely using industry-standard encryption.
Our data handling practices are designed around a core principle: we collect only what we need, we use it only for legitimate purposes, and we do not share it with third parties beyond what is necessary for platform operations and legal compliance.
What Data We Collect on pohon
We collect personal data from you in several categories. Account information includes your name, email address, phone number, date of birth, and government-issued ID details (national ID number or passport information). Identity documents — such as your national ID card, passport, or driver's license — are collected during the verification process and stored securely. We also collect proof-of-address documents such as utility bills, bank statements, or rental agreements to verify your residential location.
Payment information includes details about your chosen payment method — for example, the last four digits of your e-wallet or bank account, transaction history, and withdrawal requests. We do not store your full banking credentials or e-wallet passwords. Our payment processors handle sensitive payment data directly; we access only the summary information needed to manage your account.
Behavioral data includes which games you engage with, which markets you wager on, your session duration, and your IP address. We collect this data to detect fraudulent activity, comply with anti-money-laundering regulations, and improve our platform. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, we monitor account activity for seasonal patterns that help us detect compromised accounts.
Data categories we collect
- Account information: name, email, phone, date of birth
- Identity documents: government ID, proof of address
- Payment information: transaction history, payment method summary
- Behavioral data: gameplay, wager patterns, IP address, session duration
- Communication: support tickets, emails, live-chat transcripts
How We Use Your Data
We use your personal data for several lawful purposes. Account administration and verification — confirming your identity, detecting duplicate accounts, and maintaining the security of your login credentials — is our primary use. Regulatory compliance and anti-money-laundering procedures require us to verify your identity and maintain records of your transactions for at least seven years. This is a legal requirement, not optional.
Payment processing and fraud prevention require us to share your data with our payment processors (for e-wallets like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet; and for bank virtual accounts through mobile banking, local payment, online payment, and e-wallet). These processors use your data solely to process your deposits and withdrawals. We also use your data to detect fraudulent patterns — for example, multiple accounts using the same identity, impossible-distance login attempts, or rapid deposit-and-withdrawal cycles.
Platform improvement and customer support use your data to respond to your inquiries, investigate disputes, and analyze how our games and markets are used. This helps us identify technical issues and optimize the experience on pohon. We do not use your data for marketing to third parties or for selling user lists; we use it only to support your account and comply with law.
Third-Party Processors and Data Sharing
Our data infrastructure requires partnerships with specialized service providers. Payment processors such as e-wallet operators and banks receive your payment details to process deposits and withdrawals. Identity-verification providers receive your government ID and proof-of-address documents to confirm your identity. These processors are bound by data-protection agreements and are prohibited from using your data for purposes outside of their service to pohon.
We may also disclose your data to government agencies, law-enforcement authorities, or regulatory bodies if we are legally required to do so — for example, in response to a court order or financial-crimes investigation. We do not voluntarily share your data with government agencies; we do so only when compelled by law or when we reasonably believe such disclosure is necessary to prevent fraud or protect public safety.
Our servers are hosted in data centers outside your physical location. Your data may be stored and processed outside your jurisdiction. By using pohon, you acknowledge and agree to this cross-border data transfer. We apply the same security standards to your data regardless of where it is stored.
Your Rights and Data Control
You have the right to access your personal data. You can review your account information, transaction history, and verification status by logging into pohon at any time. You have the right to request correction of inaccurate data — if your registered address is outdated, for example, you can update it via your account dashboard or contact our support team.
You have the right to request deletion of your data, subject to legal and regulatory requirements. Because we are required to maintain financial records for anti-money-laundering compliance, we cannot delete transaction history or identity verification documents for a minimum of seven years. However, once this retention period expires, we will delete your data upon request. You may also request account closure at any time; we will close your account and discontinue collecting new data, though we will retain necessary records as required by law.
If you believe we are using your data in violation of privacy laws or our stated practices, you have the right to lodge a complaint with us and, where applicable, with your local data-protection authority. Contact our support team via live chat or email to file a data-related complaint, and we will investigate and respond within ten business days.
Cookies and Tracking Technologies
We use cookies and similar technologies on pohon to maintain your login session, remember your preferences, and analyze platform usage. Essential cookies are required for account security and are set when you log in. Analytics cookies help us understand how users interact with pohon — which features are most used, where users encounter difficulties, and how we can improve the experience. You can control cookie settings in your browser; however, disabling essential cookies may prevent you from accessing your account.
Data Security and Retention
We store all personal data on encrypted servers protected by firewall systems and intrusion-detection technology. Employee access to your data is restricted to authorized staff members who have a legitimate need to access it. We conduct regular security audits to identify and address vulnerabilities. However, no security system is completely foolproof; while we undertake to protect your data, we cannot guarantee absolute security against all threats.
We retain personal data for the period necessary to fulfill the purposes for which it was collected. Account information is retained for the duration of your account and for seven years after closure, to comply with financial-record retention laws. Identity verification documents are retained for seven years as required by anti-money-laundering regulations. Transaction records are retained indefinitely to comply with audit and regulatory requirements. Once a retention period expires, we securely delete data unless legal obligations require further retention.
Our team maintains encryption standards and conducts regular security audits to ensure your data remains protected. Questions about data security can be directed to our compliance team during business hours.
Contact and Data Subject Requests
If you have questions about our data practices, wish to exercise your data rights, or suspect a data breach, you can contact our support team via live chat during business hours or by email. We respond to data-subject requests within ten business days of receipt. For urgent data-security concerns, live chat is the fastest channel to reach our team. Our support team operates across multiple time zones and can assist members from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our data practices or applicable law. We will notify you of material changes by email or by posting a notice on pohon. Your continued use of pohon following such changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you may close your account and request deletion of your data as permitted by law.
This privacy policy was last updated and applies to all data collected through pohon. It works in conjunction with our terms and conditions and legal noticeIf there is any conflict between this policy and other documents, the most specific document prevails.
Legal and Jurisdiction Information
Service availability
We offer pohon services only where applicable local law permits. Our platform is not available in jurisdictions where online wagering is prohibited by regulatory or statutory law. We do not make any representation that our services are legal in any specific jurisdiction, nor do we name certain regions as legal or illegal. Users accessing pohon from any location are responsible for verifying the legal status of online gaming in their own jurisdiction before engaging with our platform. We maintain geographic restrictions and age-verification systems to the best extent our technical capabilities permit, but we acknowledge that these systems cannot guarantee prevention of unauthorized access. If you are resident in or accessing from a jurisdiction where online gaming is prohibited, we encourage you not to access pohon. We reserve the right to suspend, restrict, or terminate access from any region at any time if we determine that legal or regulatory risk warrants such action. Our decision to permit access from a particular region does not constitute a legal opinion or warranty that such access is compliant with local law in that region. That determination is your personal responsibility.
Account eligibility
To create and maintain an account on pohon, you must satisfy eligibility criteria established by your own jurisdiction's applicable law. In most jurisdictions, eligibility requires you to be of the age of majority — typically eighteen years or older — and to have the legal capacity to enter into binding contracts. You alone are responsible for determining whether you meet these criteria before creating an account. We collect your date of birth during account creation and use this information for identity screening and regulatory compliance, but we do not independently verify your age through external databases or services. If we subsequently discover that you do not meet eligibility requirements, we reserve the right to close your account, void any transactions conducted on that account, and remit any remaining funds in accordance with applicable law or our own discretion. We do not offer account controls features, account preferences, or play-restricting tools as default account functions. If you wish to request voluntary account restrictions or account controls, you may contact our support team during business hours, and we will endeavor to honor your request subject to applicable law and regulatory requirements.
Local-law responsibility
You acknowledge that you are solely responsible for determining whether your access and use of pohon comply with the laws, regulations, and licensing requirements of your own jurisdiction. pohon operates under its own regulatory and licensing framework in the jurisdictions where it is registered and licensed. We do not represent that our regulatory status or licensing in one jurisdiction extends to or authorizes our operations in any other jurisdiction. If your local law prohibits or restricts online gaming, online wagering, or online entertainment platforms, your use of pohon may violate that law, and we accept no responsibility for legal consequences you may face. You assume all legal, financial, and personal risk associated with your access to and use of pohon. We exclude and disclaim liability for any damages, fines, penalties, legal costs, or other harm you may incur as a result of accessing pohon in violation of your local law. If you have questions about the legality or regulatory status of our services in your jurisdiction, we recommend consulting with a qualified local legal professional before accessing our platform.
Data and privacy scope
We collect and process personal data from you for the purposes of account administration, payment processing, regulatory compliance, know-your-customer verification, and fraud prevention. This data includes your name, date of birth, government-issued identification numbers, email address, phone number, residential address, payment account details and transaction history, IP address, device information, and aggregate behavioral data concerning your use of pohon — which games and markets you engage with, session duration, and wagering patterns. We also collect and retain communication records from your interactions with our support team. Your personal data is stored securely on encrypted servers and is accessible only to pohon employees and authorized contractors who have a legitimate business need to access it. We do not sell your personal data to third parties for marketing or commercial purposes. We may share your data with payment processors, identity-verification providers, fraud-detection services, and other technical service providers as necessary to operate pohon and provide our services to you. We may also be required to disclose your data to government agencies, law-enforcement bodies, financial-crimes investigators, or regulatory authorities in response to legal process (court orders, subpoenas, search warrants) or if we reasonably believe such disclosure is necessary to comply with law or prevent fraud. For detailed information about our data practices, retention periods, and your rights regarding your personal data, please see our full privacy policy above.
Contact for legal inquiries
If you have legal questions about pohon, concerns regarding our compliance with local law, privacy complaints, or data-subject requests, you may contact our legal and compliance team. Submit inquiries via email to the address specified on our legal notice page, or request escalation to our compliance officer via live chat during business hours. Our compliance team typically responds to legal inquiries and data-subject requests within five to ten business days. For urgent matters, live chat offers the fastest response channel. We maintain English-language support and can provide assistance in other languages where available. We cooperate fully with law-enforcement investigations and regulatory inquiries as required by law. We do not impose any penalty, sanction, or retaliation against users who report suspected violations of law to authorities, who request access to their data, or who otherwise exercise their legal rights. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or another region and have location-specific legal or compliance questions, regional support teams are available to assist you.