pohonLegal Notice

Service availability

pohon provides entertainment services only in jurisdictions where applicable local law permits the operation of online wagering platforms. We do not operate in jurisdictions where online gambling, sports betting, or live-dealer gaming is prohibited by law. We make no representation that our services are legal in any specific jurisdiction, country, state, or territory. Our regulatory status varies by region, and we operate under different licensing frameworks depending on where we are registered. Users accessing pohon from any location do so at their own risk and discretion. We do not encourage or facilitate access from jurisdictions where our services are prohibited. We maintain geographic and technical restrictions to limit access where applicable, but we acknowledge that these restrictions are not foolproof and cannot prevent all unauthorized access. We reserve the right to suspend, restrict, or terminate access from any jurisdiction at any time, with or without notice, if we determine that legal compliance or risk management warrants such action. If we restrict your access, we will work to return your account balance to you via your original payment method within a reasonable timeframe. We are not liable for any inconvenience, losses, or damages arising from access restrictions. Our commitment is to operate transparently about our regulatory status and to comply with the legal frameworks in the jurisdictions where we choose to operate.

Account eligibility

To create and maintain an account on pohon, you must satisfy the eligibility requirements of your jurisdiction's applicable law. In most jurisdictions, this means you must be of the age of majority — typically eighteen years or older — and you must have the legal capacity to enter into binding contracts. You are solely and entirely responsible for determining whether you meet these eligibility criteria. pohon does not verify age beyond requesting a birth date during account creation. We use your birth date to screen against sanctions lists, to comply with know-your-customer regulations, and to maintain audit trails for compliance purposes. However, we do not independently verify your age against government records, and we do not conduct biometric verification. If we subsequently discover that you are ineligible to access our services — for example, if we learn that you are below the age of majority in your jurisdiction — we may immediately close your account, void all transactions, forfeit any winnings or bonuses, and remit any remaining balance to you or to relevant authorities as required by law. You assume all responsibility for the legal accuracy of the information you provide during account creation. We do not provide age-verification badges, account controls, account preferences, or other responsible-play features as standard account functions. If you wish to request voluntary account closure or restrictions, you may contact our support team, and we will endeavor to accommodate your request in compliance with applicable law and our record-keeping obligations.

Local-law responsibility

Users are solely and exclusively responsible for verifying that their access and use of pohon comply with the laws, regulations, licensing requirements, and public-policy frameworks of their own jurisdiction. This responsibility is yours alone, and we cannot and do not assume it on your behalf. pohon operates under its own regulatory framework in the jurisdictions where we are registered and licensed. Our licensing and regulatory status in one jurisdiction does not extend to, authorize, or permit our operation in any other jurisdiction. If your local law prohibits online wagering, restricts sports betting, limits live-dealer gaming, or otherwise restricts your access to platforms like pohon, then your use of our services may violate that law, and we are not responsible for any legal consequences you may face. You assume all legal, financial, and personal risk associated with accessing pohon. If you face criminal charges, civil penalties, fines, or other legal consequences related to your use of pohon, we do not assume liability for those consequences. We exclude liability for any damages, legal costs, or harm you may incur as a result of using our platform in violation of local law. If you have questions about the legality of our services in your jurisdiction, we encourage you to consult with a qualified legal professional in your region before accessing pohon. Your access to and use of our platform constitutes your acknowledgment that you have verified local legality or have accepted the risk of proceeding without such verification.

Data and privacy scope

We collect personal data from you for multiple purposes: account administration, payment processing, regulatory compliance, fraud prevention, customer support, and operational analytics. This personal data includes your name, date of birth, national identification number or passport information, email address, phone number, postal address, payment account details, transaction history, IP address, and device identifiers. We also collect behavioral data about your use of pohon — which games you play, which markets you engage with, your wagering patterns, and your session history — to improve our platform, detect suspicious activity, and comply with regulatory requirements. Your personal data is stored on encrypted servers and is accessible only to pohon staff members and authorized contractors who have a legitimate business need to access it. We do not sell your personal data to third parties for marketing or advertising purposes. We may share your data with payment processors, identity-verification providers, fraud-detection services, and other service providers as necessary to operate pohon safely and securely. We may be required to disclose your data to government agencies, law-enforcement bodies, regulatory authorities, or tax authorities in response to legal process, court orders, or if we reasonably believe such disclosure is necessary to comply with law, protect public safety, or enforce our terms. For a detailed explanation of our data collection, use, and protection practices, please read our privacy policy carefully. We retain personal data for a minimum of seven years to comply with anti-money-laundering and financial-record-keeping regulations, regardless of the user's jurisdiction. This applies to all users of pohon.

Contact for legal inquiries

If you have legal questions about pohon, our regulatory status, our operations, or the legality of our services in your jurisdiction, you may contact our legal and compliance team. Our team is available during standard business hours — typically 9 AM to 5 PM, Monday through Friday, in the primary timezone where we operate. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, our availability may be reduced, and response times may be longer. You can reach our compliance team via live chat on the pohon platform (preferred method), or by email to the address specified in this notice. We maintain English-language support and can provide assistance in other languages where available. We typically respond to legal inquiries and compliance questions within five business days of receipt. For urgent matters, live chat is the fastest channel. If you believe pohon is operating in violation of applicable law in your jurisdiction, or if you wish to report suspected legal violations, you are not limited to contacting us. You may also file a complaint directly with your local regulatory authority, law-enforcement agency, or consumer protection office. We do not impose any penalty, retaliation, or account restrictions against users who report suspected violations to authorities or who exercise their legal rights. We cooperate fully with law-enforcement investigations, regulatory inquiries, and legal process served on us in accordance with applicable law.